General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Otobet’s online casino and sportsbook platform. We set out our relationship with you, the responsibilities of both parties, and the general operating rules for accounts, payments, bonuses and disputes. By using the site you agree to follow these terms and any related policies posted on the platform.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Protect your login credentials and do not share them with anyone. We may suspend or close accounts suspected of fraud, unauthorised access or abusive behaviour. Multiple accounts are not permitted unless explicitly approved by us; we reserve the right to merge, restrict or close duplicate accounts and to void related balances or bonuses.
Eligibility requirements
To open and use an account you must meet any legal age or other eligibility requirements that apply in your jurisdiction. You must also be allowed to use online gambling services where you are located. We may refuse registrations from individuals or territories that we do not accept, and we may require proof of identity, address or payment source before permitting activity on the account.
Acceptable platform use
Use the platform lawfully and respectfully. Prohibited actions include, but are not limited to: attempting to manipulate game outcomes, collusion, abuse of bonus mechanics, money laundering, using stolen payment details, chargeback abuse and any other activity intended to gain an unfair advantage. We may take action against accounts that breach these rules, including withholding funds, closing accounts and reporting criminal activity to authorities where required.
General bonus and promotion rules
Bonuses and promotions are subject to their specific terms and conditions and to these general terms. Offers may include wagering requirements, game restrictions, expiry dates and maximum cashout limits. We reserve the right to change, suspend or cancel promotions at any time and to refuse or reclaim bonuses where bonus abuse, fraud or suspicious behaviour is detected. Activation of some promotions may require account verification or a qualifying deposit.
Deposits and withdrawals
Available payment methods, minimum and maximum amounts, processing times and any applicable fees are shown in the cashier. We perform verification and security checks on deposits and withdrawals. Withdrawal requests may be delayed or declined while verification is pending or if an account is under review. We do not guarantee specific payout times and we will not process withdrawals for accounts that fail verification or that are involved in suspected misconduct.
Verification and checks
We may request documents such as government ID, proof of address or proof of payment source to comply with our security and fraud-prevention procedures. Until verification is complete, some account functions may be limited.
Dispute resolution
If you have a complaint or dispute, contact our support team at [email protected] with full details and any supporting evidence. We will review and respond according to our internal procedures. If we cannot reach a satisfactory outcome, you may seek further options available under your local laws. Using the site does not waive your right to pursue remedies permitted by law.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the platform after changes are posted means you accept the revised terms. If you do not agree with an update, you should stop using the service and close your account in accordance with the account closure process.