Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, place bets, play casino games or use services on Otobet. We take your privacy seriously and describe below the types of information we process, how we use it, the choices available to you and how to contact us about your data.
Types of data we collect
Personal data
When you register or verify an account we collect identifying information such as your name, date of birth, email address, phone number and billing details. We also collect identity documents and verification information when required to comply with account security or payment checks.
Technical data
We collect device and technical information including IP address, browser type, device identifiers, operating system, and connection data. This helps us maintain the site, detect abuse and provide a usable mobile and desktop experience.
Transactional data
Transaction records include deposits, withdrawals, bet and game history, promotions claimed and customer support interactions. This data is used to administer your account and resolve disputes.
How we use your information
We use personal and technical data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, provide customer support and comply with applicable legal obligations. Transactional data is used for account statements, dispute resolution and internal reporting. We may also use aggregated, non-identifiable data for analytics and service improvements.
Data protection practices
We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure or misuse. These measures include secure connections (HTTPS), access controls, encryption where appropriate and routine security reviews. While we strive to keep data secure, no online transmission can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies, pixels and similar technologies to support site functionality, remember preferences, perform analytics and show relevant content. You can control or delete cookies through your browser settings. Disabling cookies may limit certain features or affect site performance.
Information sharing and third parties
We share information with service providers necessary to operate the service, such as payment processors, identity verification vendors, fraud prevention partners and hosting providers. We may also disclose information to comply with legal obligations or to investigate suspected fraud or abuse. We do not sell personal information to third parties for marketing purposes.
User rights
You have rights regarding your personal information, including the right to access, correct or request deletion of your data, and to object to certain processing activities where applicable. You may also request restriction of processing or data portability in relevant cases. Exercising these rights may require verification to protect your account and other users.
Access, correction and deletion
To access, update or request deletion of your information, please contact our privacy team at [email protected]. We will respond to requests and provide information about any next steps. Some information may be retained as required for legal, tax or regulatory reasons or to preserve the integrity of accounts and transactions.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.