Contact our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, email or phone and include your account ID for a faster response. We aim to reply promptly during business hours and will guide you through deposits, withdrawals, verifications or site access problems. For urgent issues please use live chat or the phone number listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email for account, deposit and withdrawal queries) |
| General enquiries | [email protected] (Product, site or marketing questions; typical reply 24-48 hours) |
| Affiliate enquiries | [email protected] (Partnerships and marketing; response within 48 hours) |
| Phone | +1 416 732 4891 (Mon-Fri, quick help for urgent account matters) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred method for detailed requests, account-related issues, or when you need to send explanations or documents. Please write to [email protected] with a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files to avoid processing delays. We’ll respond as soon as possible.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while more complex matters, such as account reviews or payment investigations, may take longer depending on the issue. We’ll keep you updated via live chat or email as we investigate. To speed handling, include your account ID and a clear description of the problem.
Feedback
We want to hear from you. Please send any feedback, suggestions or ideas to help improve our site, we read every message and use input to refine features, fix issues and improve the overall user experience. Your comments are reviewed carefully and may shape future updates. Thank you for taking the time to help us get better.